Competency Framework / Industries
Hospitality & Tourism
Accommodation, travel booking, customer experience, and tourism management.
19
Functions
251
Roles
416
Competencies
Hospitality & Tourism
•
Customer Relations
•
Entertainment and Recreation
•
Event Planning
•
Facilities Management
•
Finance and Accounting
•
Food and Beverage Management
•
Front Office Operations
•
Guest Services
•
Health and Safety Compliance
•
Housekeeping
•
Human Resources
•
Information Technology Support
•
Public Relations
•
Quality Assurance
•
Reservation and Booking Services
•
Sales and Marketing
•
Supply Chain Management
•
Sustainability Initiatives
•
Travel Management