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Competency Framework   /  Industries  

E-commerce & Retail

Online shopping, retail operations, and supply chain management.

20

Functions

269

Roles

452

Competencies

E-commerce & Retail
Analytics and reporting
Customer relationship management
Customer service
Data security
E-commerce platform maintenance
Fraud prevention
Inventory management
Marketing and advertising
Order fulfillment
Payment processing
Pricing and promotions
Procurement and sourcing
Product catalog management
Return and exchange management
Sales forecasting
Shipping and logistics
Supply chain management
Vendor management
Warehousing
Website development and design